Forgot or Reset Password
In case you have forgotten or wanted to reset your password, just click on the "I forgot my password" link on the Comparion login page.
A prompt will be displayed where you need to enter the email address of your Comparion account.
Comparion will send you an email with a link (valid for 72 hours) to reset your password.
Simply click the reset link and you will be prompted to create your new password. After doing so, click OK and you will be redirected to the login page where you can type in your email and your new password.
Project Manager Reset Participant's Password
The Project Manager can also change a participant's password.
- Go to Workgroup Management/Model's Participants List
- Search for the Participant that you want to change the password
- Click the key icon at the right where you can see two options to reset the password:
- Generate random password
- Manually set password - by typing in the desired password in the text box provided
Regardless of the option selected, the participant will receive an email with the link to create a new password. The manually set password allows the participant to log in using the temporary password set by the Project Manager; s/he will be asked to create a new password after logging in.
If you just want to change your password, you can go to the Personal Settings page after logging in and then update your password.
